Delete your account
This page explains how to delete your account in the VeriPhEye Inspection apps for iPhone and Android, made by Veripheye Inc., and what happens to your data when you do.
Delete your account in the app
- iPhone: open the app, go to Profile › Account › Delete account, and confirm.
- Android: open the app, go to Profile › Delete account, and confirm.
Your account is closed straight away. You are signed out on every device and cannot sign in again with it.
Ask us to delete it
If you can no longer open the app, email support@veripheye.com with the subject "Delete my account", from the email address on your account or with the mobile number you sign in with. We may ask you to confirm before we act, and we complete requests within 30 days.
What is deleted
Within 30 days of closing your account, we erase:
- If you own homes: your homes and everything recorded for them, including reports and claim reports, the tools you connected, and your organisation and crew list.
- If you are a cleaner or crew member: the videos and photos you uploaded and your crew memberships.
- In every case: your contact details and profile photo, your sign-in links with Apple or Google, the location details sent with your recordings, your notifications, support requests and diagnostics, and your details held by our review team.
What is kept
- Visits you recorded at someone else's home stay with that owner, with their time and location stamps. Your account shows as "Deleted user", but your name stays where the owner's own records already show it.
- Payment and security records are kept, without your name or contact details, for as long as the law or security needs them. Limited device information is kept to prevent fraud and abuse.
- Logs and diagnostics are deleted after 90 days, backups after 30 days, and copies of deleted files within 45 days.
- Data from before October 23, 2026 is kept in an archive until you ask us to delete it.
For more about how we handle information, see our Privacy Policy.