Privacy Policy

Effective date: November 6, 2026 · Veripheye Inc.

This Privacy Policy explains how Veripheye Inc. ("VeriPhEye", "we", "us") collects, uses, shares and protects information when you use the VeriPhEye website (veripheye.ai), web apps, mobile apps for iOS and Android, and API (together, the "Services"). By using the Services you agree to this Policy. If you do not agree, please do not use the Services.

1. Who we are

VeriPhEye provides AI-assisted inspections for short-term and rental homes. Owners record a setup walkthrough of a home, cleaners and crew members record videos at each visit, and we turn the recordings into reports for the owner. Veripheye Inc. is responsible for the personal information described here. You can reach us at support@veripheye.com.

2. Information we collect

• Account and contact details: your name, email address, mobile number, password, role and profile photo. If you sign in with Apple or Google, we receive the name and email address they share. When an owner invites someone to their crew, we receive the contact details the owner enters.
• Homes: names, addresses, map locations, rooms, checklists, schedules and notes, and the property and booking details from any property-management or task-management tool you connect.
• Recordings and pictures: the videos, photos and clips you record or upload, and the notes and replies you add. Visit videos and clips include sound if you allow the microphone. On phones with a depth sensor, a setup walkthrough also records the shape of the rooms.
• Location: your precise location is taken with each recording, and you need to allow location to record a visit. The apps use location only while they are open, never in the background.
• Time and location stamps: pictures and videos from visits carry the date, time and location where they were recorded.
• Claim reports: if you are an owner, the notes and repair costs you enter in a claim report.
• Messages to support: what you send our support team, including any app logs you choose to share.
• Questions to the assistant: what you ask Veri, the assistant in the apps.
• Diagnostics: crash reports, error reports, app logs and performance data. When something goes wrong, the apps can also send a screen recording, with all text and pictures hidden. If you choose Allow in the Android app, it also records which screens and features you use.
• Device and network information: device model and identifier, operating system and app version, language, time zone and IP address.
• Photos on your phone: the iPhone app can only add pictures to your photo library and cannot see it. If you let the Android app access your photos, it can add photos you take at a home to that home, and photos that don't match stay on your phone.

We do not buy information from data brokers, and we do not use advertising trackers.

3. How we use information

• To provide the Services: store your homes and recordings, analyse them, produce reports and claim reports, and show them to the people who work on the home.
• To confirm that visits are recorded at the home, and to stamp the pictures and videos the owner receives.
• To keep accounts secure: sign you in, send sign-in codes, and use device and network information to prevent fraud and abuse.
• To support you and send you notices about your homes, visits, reports and account.
• To find and fix problems, and to improve the Services and our inspection models, using de-identified data wherever practical.
• To comply with the law and protect our rights.

4. AI processing

We use AI service providers to analyse recordings and pictures, draft checklists and reports, and answer questions you ask Veri. They do not use your data to train their models. A provider may keep content that its systems flag as possible abuse for up to 30 days, for review by its staff. To answer you, Veri uses the account information you can already see in the app. AI results can be wrong, so a person on our review team checks each report before the owner sees it.

5. How we share information

We do not sell personal information. We share it only with:

• Others on the same home: an owner sees what is recorded at their homes, who recorded it, and where and when. Crew members see the homes they work at and their own recordings. People in an owner's organisation see the homes the owner shares with them.
• Anyone you give a link to: anyone who has a shared report link can open it without signing in for 7 days, and a claim report link for 30 days.
• Service providers that work for us: cloud hosting and storage, AI service providers, e-mail and text-message delivery, push notification services, customer support and internal team tools, diagnostics, and payment processing. They may use your information only to provide their service to us.
• Tools you connect: the property-management and task-management systems you choose to connect.
• Legal and safety: when the law requires it, or to protect the rights, property or safety of VeriPhEye, our users or others.
• Business transfers: as part of a merger, acquisition or sale of assets, subject to this Policy.

Your information is stored in the United States.

6. Recording people and places

Videos and photos show a home's interior, may show people, and may record sound. Record only where you have the right to, tell anyone present, and do not record people, conversations, documents or belongings that are not part of the inspection.

7. How long we keep information

We keep account information while your account is open, and a home's recordings and reports while the home is on the Services, so later visits can be compared with earlier ones. Logs, crash reports, screen recordings and other monitoring records, including your questions to Veri, are kept for up to 90 days. Android usage records are kept for up to 13 months. Backups are kept for 30 days, and copies of deleted files are removed within 45 days. Data from before October 23, 2026 is kept in an archive until you ask us to delete it.

8. Your choices and rights

• Access and correction: you can view and edit most of your information in the Services, and you can ask us for a copy.
• Deletion: you can delete your account in the app (iPhone: Profile › Account › Delete account; Android: Profile › Delete account) or by emailing support@veripheye.com. Visits you recorded at a home someone else owns stay with that owner, and your name stays where the owner's own records already show it. See Delete your account for what is deleted and what is kept.
• Permissions and diagnostics: you can turn off camera, microphone, location, photo and notification access in your phone's settings, though some features need them. You can turn off diagnostics and usage records in the Android app's Profile › Privacy, and diagnostics in the iPhone app's Profile › Privacy › Share diagnostics.
• Marketing: we send only service messages unless you opt in to product updates, which you can leave at any time.

Depending on where you live, for example California, the European Economic Area or the United Kingdom, you may have further rights: to know, correct or delete your information, to take it with you, to object to or restrict some uses, and to complain to a data protection authority. We will not treat you differently for using them. Where these laws apply, we rely on our contract with you, our legitimate interests (security, fraud prevention, improving the Services), your consent where we ask for it, and the law. Transfers to the United States rely on standard contractual clauses or another lawful mechanism.

9. Security

We encrypt information in transit and at rest, limit each user to the homes they own or work at, and let only authorised staff see customer data. No system is completely secure, so contact us straight away if you think your account has been compromised.

10. Children

The Services are for adults and are not directed to children under 18. We do not knowingly collect information from children. If you believe a child has given us personal information, contact us and we will delete it.

11. Changes to this Policy

We may update this Policy. We will post the new version here with a new effective date and, for material changes, notify you in the Services or by email. Using the Services after that date means you accept the updated Policy.

12. Contact

Veripheye Inc.
Email: support@veripheye.com

See also our Terms and Conditions and Delete your account.